Frequently Asked Questions.

Everything you need to know about our courses, access, CPD eligibility and customisation options.

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  • Our standard online courses contain 60–90 minutes of video content, divided into ten chapters of approximately 5–7 minutes each. Most participants complete a course in a single sitting, though the format is designed to allow you to pause and return at any time.

  • Standard access is 28 days from enrolment — sufficient time to complete the course at your own pace. Extended access is available for bulk orders. Contact us to discuss your requirements.

  • Our courses are fully responsive and can be accessed on any smart device, laptop or computer. Progress is saved between sessions, so you can switch devices without losing your place.

  • Yes — our courses are CPD-eligible across a range of professions. Eligibility and the number of CPD points claimable varies by profession and jurisdiction. Contact us with your specific profession and state for details, or visit our CPD information page.

  • Yes. Participants who pass the course assessments receive a Certificate of Completion, which can be used to support CPD claims where applicable.

  • Each course includes four short multiple-choice quizzes distributed across the chapters. These are designed to reinforce learning rather than test under pressure. Participants who do not pass on a first attempt are able to retry.

  • Yes. Every course in our portfolio can be customised — incorporating your branding, internal policies, sector-specific content and tailored case studies. We also develop bespoke courses from scratch for organisations with specific requirements. See our Customised Courses page for more information.

  • Yes. We offer bulk pricing for organisations deploying courses to multiple participants. Contact us to discuss volume pricing and any customisation requirements.

  • Yes. Several of our courses have been licensed and distributed by professional associations, insurers and industry bodies. Contact us to discuss licensing arrangements.

  • We develop customised content on request. If your organisation has a specific training need — a particular sector, audience, regulatory obligation or scenario — contact us to discuss what is possible.

  • Yes. Please ask us about discounts for not-for-profit and charitable organisations when you contact us.

  • Individual enrolments can be completed directly through our course pages. For bulk enrolments, customised courses or licensing arrangements, contact us directly and we will manage the process with you.

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